VACANCIES

Vacancies updated on 31st August 2023

 Full Time Receptionist

We are looking for a confident, friendly, and enthusiastic Receptionist to join our Front of House Team. This is a customer facing role, the successful candidate will work on the main reception desk and take responsibility for supporting the hotel team in the day-to-day operations of the Hotel whilst providing exceptional customer service to our guests. You will work 5 days over 7 on a variable shift pattern.

Your main role will be to;

To promote a helpful and professional image to the customer and give full co-operation to any customer requiring assistance, with a prompt and caring helpful manner.

To maintain a clean and tidy reception.

To check ‘in’ and ‘out’ guests following standard operational procedures.

To post charges.

To balance and cash up.

To answer the telephone and direct calls to the relevant department

To maximize occupancy at the best possible rates.

To assist management with administration.

To be fully aware of the Hotel services and products and attractions in the surrounding area and promote at every opportunity, i.e. Restaurant, Leisure, Charlie Bar etc.

To pass on any complaints, compliments and suggestions to the Management.

To give full co-operation to colleagues by good communications at all levels, by attending briefings and meetings and passing on messages.

Attend training sessions if required to do so.

Have pride in your area and a high level of commitment.

To establish and anticipate guests needs and wherever possible to enhance quality service and in turn enhance customer satisfaction.

Be friendly and deal efficiently with all booking agency staff to build a mutually beneficial relationship, creating good feeling and confidence, in our staff and the product we sell.

To report any maintenance or hazards.

To employ efficient working methods, do not waste materials, use equipment and materials correctly, maintain equipment and materials in good order, conserve energy whenever possible. Take pride in your work, yourself and your presentation. Keep your work area clean and tidy, do not create hazardous situations. Leave equipment safe and clean after use. Be fully aware of FIRE EVACUATION PROCEDURES and adhere to other legislation i.e. COSHH, FOOD HYGIENE, HEALTH AND SAFETY LICENSING etc.

To apply please send your details and an up to date CV to Andrew Smith at management@watertonparkhotel.co.uk

 

Spa Therapist – Full and Part time positions available.

We are currently looking for Espa trained Spa therapists to join our team at The Waterton Park Hotel. Previous experience in Spa environment essential. Must be Level 3 qualified. Espa trained preferred. You will be required to work weekends.

As a Therapist you will be responsible for delivering exceptional treatments and a high standard of care to all of our guests, in line with ESPA brand standards.

Our Therapists also ensure aftercare recommendations are made at the end of every treatment, tailored to client’s needs, and offer to prepare products at reception for purchase. You will encourage guests to return to the spa by recommending further treatments.

For more information please send your CV for the attention of Heidi to spa@watertonparkhotel.co.uk

 

Food and Beverage Assistant

We are looking for a casual food and beverage assistant to join our busy team in Charlie’s Bar. Duties will include meet and greet of guests, taking orders for food and drink, delivering food and taking payments, all with a high level of customer care.

 Working hours will be day time/evenings including weekends

 Applicants must be 18 years of age and above

For more information or to apply please email management@watertonparkhotel.co.uk

 

Weekend Bar Staff

Applicants must be 18 years of age and above
For more information or to apply please email management@watertonparkhotel.co.uk

 

Casual and Part Time Housekeepers

We are looking for a friendly, welcoming person to join our team of housekeepers. You will work as part of the overall team to make sure we provide clean and fresh rooms to all our guests, delivering high standards when cleaning, providing spotless rooms and public areas including making beds, cleaning bathrooms, reporting damage and of course keeping yourself, the team and our customers safe. Weekend work will be required.
Please send your details to Lisa Carter at management@watertonparkhotel.co.uk